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If you don't have an Apple Store in your area or would prefer not to go in person, you may also have an option to send your device in for repair. If there is an Apple Store near you, it's easy to schedule an appointment at the Genius Bar. Sometimes, reading and chatting online isn't enough: If you have a hardware problem or tricky software issue, you may have to bring your Mac, iPhone, iPad, or Apple Watch to an Apple Store for diagnostics and possible repairs. How to set up a Genius appointment at an Apple Store Select Chat, Talk to Apple Support Now, Schedule a Call, or Call Apple Support Later to contact Apple support.Īpple will contact you through the channel that you specified (unless you selected Call Apple Support Later, in which case, you would need to contact Apple). Select a category that your issue falls under. Visit Apple's support page or the Apple Support app.If you start out in a chat but discover your problem is more complicated, you can always ask to speak with a support technician on the phone. If Twitter doesn't help, you can talk directly with an Apple support technician online or on the phone.

When searching for help using a command for a program, you can hover over menu results, and an arrow will appear next to where you will find it in the app's menu.

If you have Finder selected, it will show results for Finder. For example, if you are using Safari, it will show results for help with Safari.

Help will show search results based on the app you are using.

Use the keyboard shortcut command-shift-/to access the Help program quickly.Some useful things you should know about the Help program: Select the search result from the list.Ĭlick on a related link to open a specific app or program relating to your issue.If you have Finder selected (click on your desktop screen), you can check out What's new in macOS, New to Mac, and Get to Know your Mac for more help.

Type in a query, like "downloading apps" or "new user."

Click on Help in the Menu bar at the top of your Mac's screen.

All you have to do is type in your query, and the Help program will present you with helpful information. Your Mac comes with a handy Help app that answers questions about every aspect of your computer.